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Crystal Palace Fireworks said it expects up to 20,000 people coming to the venue in South London to see the fireworks display on 5 November. The event is being held on the site of the Old Crystal Palace Terraces within the grounds of Crystal Palace Park between 6pm and 10pm.

The 2017 show will commemorate Guy Fawkes night with two fireworks displays. One is specifically for children and will take place at 7pm with colourful fireworks but less noisy bangs for sensitive little ears. This is followed by the main display at 8:30pm.

The Crystal Palace Fireworks display is an annual event always held on the 5 November and staged by Selstar. The company won the British Fireworks Championships this year.

Running for more than 150 years, Crystal Palace Fireworks has become an extremely popular annual event. In a move to avoid queues of people wanting to pay by cash on the night, the organiser turned to Gigantic to provide a more efficient ticketing system. It teamed up with the supplier for the 2015 event and expanded the contract to this year as well.

Ticketing solution

The team at Gigantic came up with an total ticketing solution that included wireless networked access control with real time reporting on admittance by location, time and ticket type. As a result, the queues have all but disappeared and the event sold out for the first time last year.

Event organiser Charlie Staddon commented: “We tried to fix the problems ourselves. We knew we needed to bring the event into the 21st century so we introduced pre-sale tickets and a ticket system that we managed in-house. It doubled the amount of attendees but we struggled to cope, so in came Gigantic to our rescue.”

Staddon said people used to queue up to 30 minutes to pay cash entry. Now the event hardly has any queues at all. “Gigantic turn up on the night with their wireless scanners and access on all three gates runs smoothly,” Staddon said. “With 20,000 people needing to get onto the Crystal Palace Park in time to enjoy the displays, being able to trust Gigantic with all of the ticketing and access management is a massive benefit to me as the organiser.”

“We began working with Crystal Palace Fireworks in 2015 and have helped grow the event into one of the biggest and best firework nights in the UK,” Gigantic founder Mark Gasson said. “We’re delighted to be able to demonstrate how the right ticketing partner can help transform a good event into a great one and we’re looking forward to developing our relationship further.”